Activity Introduction

Quick summary: Students will learn how to call 000 and what will happen on the call. Students will practice this process with their own personal details.

Subjects: Health and Physical Education

Year Level: 2. 

Teaching Time: 60 minutes

This lesson is part of the wider unit of work Resilient Australia: Building Resilience To Natural Disasters – Primary.

Related Professional Development: We encourage you to undertake the free PD Course How to teach a unit on fire and flood resilience for tips on how to best deliver this lesson.

If you’re concerned about the challenging nature of these topics, consider the free PD Course How to approach trauma in the classroom for information on how best to support your students.

21st-century skills: 


Australian Curriculum Mapping

Content descriptions: 

Year 2 Health and Physical Education

  • Practise strategies they can use when they feel uncomfortable, unsafe or need help with a task, problem or situation (ACPPS017)

Relevant parts of Year 2 Health and Physical Education achievement standards: Students select and apply strategies to keep themselves healthy and safe and are able to ask for help with tasks or problems.

Syllabus outcomes: DMS1.2, PSS1.5, SLS1.13

General capabilities: Personal and Social Capability.

Level of teacher scaffolding: Medium – facilitate class discussion and enable differentiation.

Resources required:

  • Device capable of presenting a PowerPoint and a video to the class
  • Letter to parents
  • Powerpoint Slides
  • Signs – two pieces of paper, one with the word ‘emergency’ written on it, the other labelled ‘not an emergency’
  • Student address list – two copies, one cut into slips.
  • Student certificate of details for home
  • Student Worksheet – one copy per student
  • Triple 0 sign for home
  • Whiteboard

Keywords: Bushfire, flood, resilience, emergency, triple zero.

Cool Australia’s curriculum team continually reviews and refines our resources to be in line with changes to the Australian Curriculum.


Teacher Worksheet

Teacher Preparation

Learning intentions: Students will...

  • … learn why we have emergency services numbers.
  • … learn when it is appropriate to call emergency services.
  • … learn what to say during a conversation with 000.

Success criteria: Students can…

  • … identify a true emergency and seek help.
  • … locate and operate a phone in an emergency situation.
  • … confidently and accurately answer questions asked by 000 operators.
  • … follow the instructions given to them by 000.

Teacher content information:

Handling Sensitive Topics:

While presenting the lesson, you may notice that students could develop heightened emotions as you uncover the physical and psychological effects of hazards and disasters. Resilience, rebuilding and hope are essential learnings from the lessons. Therefore, it is vital to create a psychologically safe place for students to discuss and debrief, should they need to. The tasks can be activating for some students and could trigger old memories that

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Student Worksheet

Step 1. With a partner, practice calling 000. Pretend there is a bushfire nearby. 

000 Script

Operator: Emergency. Police, fire, ambulance?

Caller: Fire

Operator: What state and town are you calling from?

Caller: ____________________________________________________________________.

Operator: Fire emergency. What is the exact address of your emergency?

Caller: [USE YOUR ADDRESS SLIP]_________________________________________________.

Operator: What is the number you are calling from?

Caller: [GIVE YOUR NUMBER ONLY IF YOU KNOW IT]_____________________________________________________________________.

Operator: Okay, tell me exactly what’s happening.

Caller: There is a lot of smoke coming from the trees in the forest behind our property.

Operator: This is very important. Everyone needs to get out of the house and stay out.

Is everyone out of the house?

Caller: Yes. We are all at the letterbox.

Operator: Great job. The fire brigade is on the way. You might need to take cover

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